Our commitment to industry-leading quality

As a quality-conscious organization, our goal is simple, clear and shared by all: 100% total customer satisfaction and error-free service.

To achieve this, we continue enhancing our services by monitoring our performance, conducting regular staff training and finding new ways to create efficiencies. The entire Hi-Way 9 team is encouraged to seek inspiration and share their ideas so we can operate with motivation, creativity, communication and adaptability to meet your ever-changing needs.

Safety at work

We maintain leading safety standards while fostering an environment of respect, wellness and accountability. In compliance with provincial and federal regulations, our initiatives are aimed to prevent occupational hazards and incidents as well as damage to property and the environment:

• Employee responsibility systems and incentive programs
• Company-wide safety goals
• Regular scheduled safety meetings and staff training
• Clearly defined roles, responsibilities and safe operation procedures
• Researching and implementing latest workplace safety & wellness trends
• Extensive risk management procedures
• Continuous safety standard and performance improvements
• Optimal equipment operations through shortened trade-in cycles, routine maintenance, daily vehicle conditions reporting and more
• Utilization of latest technologies for performance monitoring and reducing manual strain
• Selective hiring for best-in-class talent and experienced drivers with exemplary driving records
• Remaining up to date and abiding by all government regulations
• Installation of leading security features and technologies across fleet terminals and facilities